Agent Assist
Sometimes a human touch is needed. With Sonaia Agent Assist, your staff get real-time support during conversations — suggestions, context, and knowledge at their fingertips — so they can focus on building relationships instead of searching for answers.
Why Agent Assist
Real-time guidance
Agents see suggested answers, next-best actions, or links to knowledge while on the call or chat.
Reduce training time
New employees get instant support, so they become productive faster.
Consistency at scale
Every agent can give the same accurate, brand-aligned responses.
Faster resolutions
Less time on hold, less hunting for information.
What it can do
Knowledge surfacing
Pull relevant policies, FAQs, or product details instantly.
Smart suggestions
Draft responses or propose next steps during a live conversation.
Context handoff
Provide a complete history and context when a case is escalated.
Efficiency tools
Auto-complete after-call notes or ticket summaries.
Benefits for your business
Empowered agents
Human staff feel supported, not replaced.
Better customer outcomes
Faster, more accurate answers in every interaction.
Higher efficiency
Shorter handling times, reduced escalations.
Improved retention
Happier employees who aren't overloaded with repetitive tasks.
Where it makes the difference
Professional services
Agents supported with complex project info and client data.
Learn moreHealthcare
Staff supported with instant access to medical or policy info.
Learn moreGovernment & utilities
Reduce wait times by speeding up agent responses.
Learn moreRetail & e-commerce
Consistent product info, delivery updates, and order handling.
Learn moreInterested in Agent Assist?
Schedule a Free Strategy Call
Discover in 15 minutes how Agent Assist can empower your team.
