Voice & Messaging Channels
Voice and messaging aren't afterthoughts — they're central to how your business communicates. Sonaia agents are built to handle real-life conversations, from WhatsApp to phone calls and webchat, all with real fluency and context.
Voice Conversations That Feel Human
Lifelike Voice Quality
No robotic monotone. Our voice agents speak with natural pauses, intonation, and timing — they manage interruptions, reduce lag, and respond fluidly.
Multilingual Support
Supports Dutch, English, German, French and more languages. Your agent speaks naturally and accurately in any language your customers use.
Trained on Your Language
Your agent understands your brand terminology — product names, acronyms, department lingo, and even local expressions.
Action-Oriented
It's not just chatter. Your agent acts on real tasks — looking up orders, updating statuses, confirming appointments — right within your systems.
Messaging Done Right
WhatsApp & Rich Messaging
Interactive experiences with quick-reply buttons, media attachments, and context continuity — right where your customers are.
SMS & Webchat
Light, immediate, and accessible on any device. Perfect for fast updates, follow-ups, and browsing support.
Multichannel Consistency
Whether the user starts on WhatsApp and switches to a call, or visits your site mid-conversation, the agent keeps track — one brain across all channels.
Overlay of Voice & Messaging
One Agent — Many Channels
Updates go live across voice, WhatsApp, chat, and SMS simultaneously — no separate builds required.
Context Retention
Conversations don't reset just because the channel changes. Your agent keeps track of intent and prior exchanges.
Flexible Channel Mix
Add or remove channels as your needs evolve. Start small (e.g. WhatsApp + voice) and grow when ready — the foundation stays the same.
Why Voice & Messaging First
Customer Preferred
Voice is still the most natural way to resolve complex issues — especially in industries like healthcare, property management, and government.
Immediate & Personal
Voice and WhatsApp deliver urgency and familiarity. People respond faster, relate deeper, and act sooner.
Faster Adoption, Less Friction
Users don't need to learn a new system — they already use these channels every day. Your agent just needs to meet them there.
Vision for Future Voice Capabilities
Local Accent Sensitivity
The agent adapts tone and phrasing to match regional accents and speaking styles.
Emotion Awareness
If a caller sounds frustrated or emotional, the agent shifts tone — calming, empathetic, reassuring.
Adaptive Dialog Flow
Interruptions, curious side questions, or mid-conversation pivots don't break the flow — the agent stays resilient and responsive.
Curious how it works?
Schedule a Free Strategy Call
Discover in 15 minutes how our agents work seamlessly across voice, WhatsApp, chat and SMS.
