Utilities
From billing to outages, utilities handle thousands of repetitive requests. Sonaia agents resolve them instantly, keeping customers updated and reducing pressure on service teams.
Utility providers face enormous spikes in demand. During billing cycles or service outages, call centers are overwhelmed, customers grow frustrated, and staff struggle to keep up. AI agents handle high-volume requests automatically, providing consistent and proactive communication.
Use Cases — The Agent in Action
Billing & payments
Customers often just want to check if a payment was processed or when their next bill is due. The agent provides this information instantly, confirms transactions, and sends reminders — no need for long call queues.
Outage reporting & updates
When outages happen, panic and frustration rise quickly. The agent logs outage reports, shares real-time updates, and notifies customers when service is restored, reducing uncertainty and easing pressure on support teams.
WhatsApp service support
Instead of waiting on hold, customers message directly through WhatsApp. The agent handles service questions, outage checks, and account inquiries right where customers already are.
Service request logging
From meter readings to repair requests, agents collect details, create tickets, and route them instantly to the right team, cutting down resolution time.
Outcomes
Proactive communication
Customers stay informed about billing or outages without needing to call, improving transparency and reducing frustration.
Less pressure on call centers
By automating repetitive questions, human agents can focus on complex cases, keeping service levels high even during spikes.
Lower operating costs
Utilities can manage growing service volumes without endlessly scaling staff, keeping operations sustainable.
Faster resolution times
Requests are logged and routed instantly, speeding up fixes and strengthening customer trust.
Improved customer satisfaction
Consistent, real-time communication creates a sense of reliability, reducing churn and building loyalty.
Interested in AI for utilities?
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