SMB
SMBs must deliver great service without enterprise resources. Sonaia agents give lean teams enterprise-level support — affordable, fast, and always on.
Small and medium businesses face the same customer expectations as large enterprises: quick answers, reliable service, and 24/7 availability. But with limited staff and budgets, meeting those demands can feel impossible. AI agents level the playing field, helping SMBs serve customers professionally and scale without increasing overhead.
Use Cases — The Agent in Action
Customer helpline
Customers calling with basic questions don't have to wait for the owner or small team to pick up. The agent answers FAQs, processes updates, and routes more complex requests when needed.
Scheduling
Whether it's a salon booking, a consultancy session, or a delivery appointment — the agent schedules, confirms, and reminds automatically, freeing staff from endless back-and-forth.
WhatsApp support
Customers often prefer messaging over calls. The agent provides direct, instant support on WhatsApp, helping SMBs stay connected with customers on the world's most popular channel.
Internal support
Even small teams need HR or IT help. Agents answer policy questions, reset passwords, and streamline basic internal processes so staff can focus on customers.
Outcomes
Professional service on par with big brands
Customers experience fast, consistent, and polished interactions, building trust and credibility.
Faster response times
No more missed calls or unanswered messages — agents ensure customers are always supported.
Affordable automation
SMBs access the power of enterprise-grade AI without the cost or complexity.
Scalable growth
As the business grows, agents handle higher volumes without adding headcount.
More time for what matters
Staff spend less time on repetitive tasks and more time building relationships and growing the business.
Interested in AI for your SMB?
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Discover in 15 minutes how AI agents can help your business grow smarter.
