Retail & E-commerce
Shoppers expect instant answers. Sonaia agents provide them — from order tracking to returns — across voice, WhatsApp, and chat, 24/7.
In retail and e-commerce, speed is everything. Customers want to track their orders, manage returns, and get product information instantly. Seasonal peaks put huge pressure on service teams, leading to long waits and unhappy customers. AI agents provide fast, reliable support at scale — without extra staffing costs.
Use Cases — The Agent in Action
Order tracking & delivery updates
Customers no longer need to flood your hotline asking, "Where's my package?" The agent instantly provides order status through phone, chat, or WhatsApp — reducing support load and keeping customers informed.
Returns & exchanges
The returns process is often repetitive and time-consuming. Agents check eligibility, guide customers through the steps, and confirm progress automatically. Customers get clarity, and staff avoid endless manual processing.
WhatsApp product support
Shoppers want answers before they buy. Agents handle questions about product availability, features, or compatibility right within WhatsApp, turning conversations into conversions.
In-store appointments
For retailers with physical stores, agents schedule styling sessions, consultations, or pickup appointments instantly — providing a seamless bridge between online and offline.
Outcomes
Smoother shopping journeys
From browsing to delivery, customers get clear, instant support at every stage.
Reduced call center pressure
With order tracking and returns automated, staff handle fewer repetitive tickets.
Stronger loyalty and repeat purchases
Fast, consistent service builds trust, encouraging customers to come back.
Peak season readiness
Black Friday or holiday surges don't overwhelm your teams — agents handle the volume without extra hiring.
Omnichannel service, simplified
Customers interact on their preferred channel, and agents provide a consistent, branded experience everywhere.
Interested in AI for retail?
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