Government
Citizens deserve fast, clear answers. Sonaia agents deliver instant support across calls and messaging — reducing queues, freeing staff, and making government more accessible.
Public services face rising expectations but limited resources. Citizens get stuck in long queues and overloaded hotlines, while employees drown in repetitive questions. AI agents extend capacity, ensuring accessible and consistent service at any time of day.
Use Cases — The Agent in Action
Citizen helpline
From "When is city hall open?" to "What's the status of my application?", citizens often have simple but urgent questions. The agent handles these instantly, 24/7, freeing employees to focus on complex cases.
Appointments
Booking a passport renewal or driver's license no longer requires standing in line or waiting on hold. The agent schedules, confirms, and reschedules visits automatically, reducing friction for both citizens and staff.
Form & application guidance
Many forms are confusing or error-prone. The agent guides citizens step by step, ensuring submissions are complete and accurate the first time — cutting down on repeat work.
Internal staff support
Government employees themselves benefit from AI assistance. Agents answer HR and IT questions quickly, keeping internal processes moving smoothly.
Outcomes
More accessible public services
Citizens get the answers they need instantly, in their own language, without being limited by office hours. Services feel more open, inclusive, and transparent.
Shorter queues, fewer complaints
With routine calls automated, call centers and front desks spend less time on basic questions — dramatically reducing wait times and improving public satisfaction.
Employees freed for complex work
Staff can dedicate time to solving real problems instead of answering repetitive calls. This improves morale and reduces burnout.
Lower operating costs
High service demand no longer means endless hiring. AI agents scale capacity sustainably, allowing governments to do more with less.
Trusted, consistent communication
Every citizen gets the same clear, reliable information. No mixed messages, no "someone told me something different."
Interested in AI for government?
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